The rise of the digital age and the Experience Economy will continue to deliver innovations across every aspect of our lives and economy.
Customers are not only willingly providing a tremendous amount of information about their behaviors and preferences, they are now using connected assets that transmit data to service providers and manufacturers.
This has resulted in the convergence of the physical and digital, which will create new opportunities for field service.
Download this ebook to understand why this creates both new challenges and plenty of opportunities. Get the ideas that will drive business success in our new connected world.