Customer ServiceToolkit-Level Up Your Customer Service through Messaging, Bots and AI

 

Customer ServiceToolkit Level Up Your Customer Service through Messaging, Bots and AI
Customer ServiceToolkit Level Up Your Customer Service through Messaging, Bots and AI

Whether you’re a 40 person startup or a 10,000+ person global enterprise, there are actionable steps that you can take to level up your customer service strategy — and this 2019 Customer Service Toolkit provides the guidance and next steps for doing just that.

This resource provides strategic and tactical suggestions that organizations at any stage can implement.

According to a recent Helpshift survey, over 50 percent of consumers give American customer service a “C” rating or below. This will have serious ramifications for brands in 2019, as customers who have positive user experiences spend 140 percent more compared to those who had poor experiences. It’s imperative that business leaders recognize the impact of customer service on their company’s bottom line, and take measures to level up their strategies accordingly.

This 2019 Customer Service Toolkit evaluates your support organization’s:

  • Support channels and team workspaces
  • Knowledge management (FAQs and ticket deflection)
  • Workflow management
  • Analytics and reporting

This toolkit includes foundational knowledge, actionable instructions, and customizable worksheets to help you build bots, use bots, and integrate bots with AI and agent interactions throughout the customer journey.

Access this content now!