Information Technology

  Five ways top organisations are optimising networking at the edge The increase in dispersed businesses has encouraged transitions to

  Pat Calhoun, founder and CEO of Espressive, interviewed Declan Morris, former CIO of Splunk, to understand his views on

  According to a McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans

  Because of the pandemic, employees are migrating between work from home and work from office, IT budgets are being

  79% of digital transformation budgets have grown since the pandemic – 26% of them have grown dramatically. With that

  Whether it’s implementing self-service as their number one operational challenge, or finding or figuring out how to provide a

  In the most recent G2 2021 Contact Center Operations Software Report, UJET has once again been named a Leader

  The US Contact Center Decision-Makers’ Guide (2021) is the industry’s most comprehensive annual report studying the performance, operations, technology

  In early 2020 Aberdeen surveyed 405 customer experience (CX) leaders around the world, across different industries, and within companies

  Millennials and Generation Z are influencing and transforming customer service. As digital and mobile natives, they grew up with

  Self-service has become the preferred approach for customer service and, increasingly, sales, for consumers, regardless of their generation. Companies

  Enterprises need to review and update their digital transformation strategies and plans to incorporate new approaches driven by the

  Mobile forms of communication, including devices, apps, and the in-app experience are transforming the way business is done, and

  A recent Aberdeen study found that remote work adoption has increased from 14% in 2019 to 51% in 2020

  In 2019, Aberdeen surveyed 369 CX leaders across companies of all sizes, industries, and locations for The CX Executive’s